Kate Thornton and her dog Ace working in her home office in James Island, SC
Computer problems SUCK!!! About a month ago my computer crashed….. Thank goodness we did not lose any files. They were all backed up on external hard drives, but we did lose hours and hours of editing work, and hours and hours of time troubleshooting the computer problem. It ended up being a bad logic board. Only a $500 fix on a two-year-old computer, no big deal.
However, because of the pandemic, it was hell getting it fixed. I spent 9 hours the day it crashed talking to Apple and going to Best Buy and Target to get different brand hard drives to re-boot the computer. That did not work, and the first available Genius Bar appointment in Charleston was a week out. So I drove to Augusta, Georgia, because they could get me in the next day. They fixed the computer, I thought… but when I got back home in Charleston, it would not turn on. So I made an appointment at the Apple store in Charleston, a week out.
Because this was taking so long to fix, I decided to buy a second computer so I could keep working. Unfortunately, compatible computers were on backorder for six weeks. So I purchased a smaller version of my computer, which worked for about a week and then crashed, and I lost all my editing again a second time. Time machine backup was not working because my original computer was so big the new one did not have the space to boot up from the backup. So I returned that and bought an even bigger replacement still not as souped-up as my original computer. That one worked for about a week and crashed too.
My original computer finally made it to the Apple store in Charleston. It took them another week to diagnose the problem, and then I was told the part needed was on backorder for up to 3 months. They could not tell me when it would be in stock.
We now finally have our original computer back!!! Larry, my assistant, has been working overtime on editing. Sadie, my two-year-old, has been to the Apple store in Charleston 6 times this month, and they know her by name! Trust me, a two-year-old and an Apple store do not mix well. Thanks to all my clients for being patient. We are still a little behind but hoping to get caught up soon.
